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Frequently Asked Questions

Everything you need to know for your next appointment!

Does It Hurt?

Everyone’s individual sensitivity varies both overall and daily. Generally speaking the treatments we provide are not intended to be painful, and to the contrary patients tend to find them deeply relaxing. There may be a slight pinch or sensation as therapies are performed, but many patients do not experience any or very minor discomfort from treatment.

How many treatments will it take to treat my concern?

Everyone responds differently to treatment. We typically recommend 3-5 sessions as a trial to see how you respond to treatment. Consultations and treatment plans help you get a better idea of the best services and frequency of treatment required to get the best results.

How long does one appointment take?

New patient appointments usually take from 30 to 90 mins depending on services received. As a general rule of thumb, services are typically timed in 15-minute billable increments, however some services may take a bit longer or shorter than others.


First appointment checklist

1. Arrive 10-20 minutes early to fill out our intake form and new patient paperwork.

2. Wear loose fitting clothing that allows for easy access to elbows and knees, as well as your area of concern. 


3. Don’t come on an empty or full stomach, but a small snack is okay. Keep in mind you will be lying facedown on your stomach for an extended period of time. 


4. What to bring: government-issued ID, insurance card, medical records (optional), list of medications (optional) 


5. Make a list of your top concerns and be ready to discuss them with us!

What Conditions Do you treat?

We treat a variety of conditions in the following areas: pain and injury, anti-aging and cosmetic concerns, sexual health, digestive and gut concerns and general health issues.

In TCM, any condition can be classified and treated within the traditional medical system. The chances are high that we can treat your concern. Consultations and treatment plans are designed to help you understand treatment expectations.

call us at (808) 364-1555 to book your appointment!

How does it work?

There are various scientific theories that try to explain how TCM works, but the truth is that modern medicine (~100 years old) is just beginning to understand ancient medicine (over 3,000 years old).

Each specific service has advantages and disadvantages as well as differences in how it obtains the end result (healing). 

Generally speaking, the services we offer work on the nervous system (resetting pain, relaxing the body and sending signals to the brain to regulate functions). Services also work on the inflammatory response and help to trigger the self-healing process.

TCM uses a different approach to medicine than Modern (Western) Medicine or the Scientific Approach. It uses a more holistic and (whole-body) time-tested approach. While TCM uses different terminology for symptoms and illness than Modern Medicine, they are commonly used to complement each other.

What if I don’t know what I need?

The New Patient Acupuncture Special is recommended for most new patients (unless they are afraid of needles). It includes Consultation, Acupuncture, Cupping and a Personalized Treatment Plan. It is targeted to address your specific concern(s) and condition(s). 

You can separately schedule a consultation ($40). The main point of consultation is to answer any individualized questions you may have about treatment, and to make treatment recommendations.

How do I make an appointment?

For first-time patients: If this is your first time in our clinic, you will book under “Acupuncture - New Patient.” Even if you are unsure what you will need, this is the best option as the Practitioner will be able to go over more details during the consultation.


For returning patients: If you have an existing package/membership, please choose “Acupuncture - Returning Patient” and notate in the comment box that you have a package and/or have a membership open. This will let our team know to update your appointment type prior to coming in for treatment. If you forget to add a note in the comment box, you may let our team know when you arrive at your appointment or give one of our offices a call.  

If you are a patient who has already verified your insurance with us and is looking to book your next appointment online, please choose “Acupuncture - Returning Patient” and notate in the comment box which insurance you are currently using. 


For multiple bookings: If you are wanting to book multiple services for yourself, you may book one and then notate in the comment box all the services you would like to add on to your original appointment or give our office a call and we can do that for you. 


When in doubt, if you have been to one of our clinics before, we will most likely have your appointment history in our system. Please book under “Acupuncture - Returning Patient” if you are unsure.

What if I need to cancel or reschedule my appointment?

You can cancel and reschedule online with your account in Jane. Please note that we do have a 24-hour cancellation policy which may affect your ability to cancel or reschedule your upcoming appointment. 

If you need assistance in canceling or rescheduling an appointment please call our clinic for assistance. Failure to cancel more than 24-hours prior to your appointment may result in a late cancellation fee of $80.

If your appointment is on a Monday or an observed Holiday and you plan to cancel/reschedule, you must notify us no later than the last business day, prior to closing hours.

Appointment notifications are automatically sent by our system, and can be modified for individuals if they need more or less assistance with remembering their scheduled appointments. Use your Jane account to modify your appointment reminders or ask our staff for assistance.

Do you accept my health insurance/ HSA/Flex Spending Accounts? How much is my co-pay?

Yes, we do accept some health insurances such as:

  • Hawaii Medical Assurance Association/Hawaii-Western Management Group (HMAA/HWMG), 

  • United HealthCare (UHC), 

  • TriWest (Veterans), 

  • Workman's Compensation (Work Injury), 

  • Personal Injury (PI)/Motor Vehicle Accident (MVA)

  • Out-of Network 

Please Note: We need to pre-verify your insurance coverage prior to receiving treatment (can take 24-48 hours depending on insurance company), if you wish to use your insurance please contact our office.

Due to difficulty with reimbursement we no longer accept HMSA, Kaiser, ASH, or UHA, but if you have Out-of-Network benefits we can help. Unfortunately, TriCare does not cover acupuncture at this time.

Please NOTE that not all health insurance plans cover acupuncture treatments. We recommend calling the phone number on the back of your health insurance card and ask your insurance company if you have acupuncture benefits. If you believe you have acupuncture benefits and would like us to pre-authorize your coverage please give us a call prior to scheduling an appointment online. 

If you do not have acupuncture coverage, no problem, we do have competitive self-pay rates, see our services tab for our self-pay options. 

The cost of treatment (out-of-pocket) when using insurance varies depending on your coverage and the services that you receive.

We do accept HSA or Flex Spending Accounts.

We also help provide paperwork for you to submit for reimbursement if you have out-of-network coverage, or have an HSA/FSA card.

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